RETURN
POLICY

We value your experience and make sure every order arrives in good condition. To help us resolve concerns quickly, please review the guidelines below.

Unboxing Video Requirement

• A clear, continuous, unedited video is required from the moment the package is opened until the item is fully shown.
• Without the video, we may not be able to process any return or replacement.

Accepted Reasons for Return/Replacement

• Only damaged, defective, or wrong items received are eligible.
• Items must be unused, unwashed, and untampered.
• Damage caused by mishandling after receipt is not eligible.

Size Exchange

• Size exchanges are allowed if the requested size is available.
• The item must be in brand-new condition with tags and packaging intact.

Timeframe for Reporting Issues

• Customers must report any issue within 3 days of receiving the item.
• Reports made beyond this period may not be accepted.

Shipping Costs

• Customers shoulder the shipping fee when sending items back for return or exchange.
• Customers also shoulder the shipping fee for sending the replacement item.
• For wrong item shipments caused by our error, we will cover the shipping costs.

Items Not Eligible for Return

• Used, washed, worn, or altered items
• Items without complete packaging
• Clearance, sale, or promo items (unless damaged on arrival)

Refunds

• Refunds may be issued only if the item is no longer available for replacement.
• Refund method will follow the original payment method whenever possible.

We're committed to resolving concerns fairly and efficiently. If you need help, contact us as soon as possible with the required details.